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For breakages, photographic evidence of any damages MUSTВ be notified to us within 3 DAYS OF RECEIPTВ of the order. If you have received an item which is faulty or broken вЂ“ we may just request for it to be returned or discarded. This is discussed either by email or phone.

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Unfortunately we are unable to offer free returns postage on faulty items as we already offer to cover and subsidise the courier fees on any qualifying orders.ДЄt BKS, any item which is considered to be of a headshop nature will be assessed on a case by case basis. We cannot offer refunds on any items which fall into this category however if your in store refund policy is different, that is down to your own discretion. Please ensure your customers are aware that they are responsible for keeping their device in good working order and any damages through their usage are not covered by manufacturers warranty.

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This is to ensure you have full flexibility on how you can use it, either deduct the value off of your next order or give your customer the option to choose a different device rather than be issued with an exact replacement. We endeavour to help where possible to get a full resolution but due to manufacturers policy we are limited to what can be offered.ДЄll items which are approved as faulty returns will be issued with an immediate credit note. In this instance they will by default be returned to you on your next order. Any returns which are received which do not follow the above requirements will take longer to process due to needing more time or it could possibly mean we are unable to process the item. All returns will have a full resolution within 30 days. We aim to process all items within 1 week of receiving however during busy periods this may take a little longer.

Coils or consumable items are not covered as a whole simply due to the nature of the item.

For example dry firing a coil is not covered.

Ensure the fault has not arisen from customer misuse.

This is the case even if supplied back to us in authentic packaging. Some items are being purchased and switched with good imitation but still fake products which will not be accepted as a return.

Check to see if the item is genuine, look and compare to a current item in your store.

If possible a receipt for original date of sale, which is used to confirm if the device is within the manufacturersвЂ™ warranty period.

Call/email to confirm there are items to be returned, this is our standard practice as we can also advise or assist on the phone.

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Full packaging (including sleeves with serial numbers) including any components provided with the unit i.e charging cables (consumable items are exempt unless fault is present from D.O.P/ Unused condition).An itemised list of items being returned including a description of the fault with each item.Anything outside of this timeframe will not be able to be dealt with by us and we would recommend contacting the manufacturer directly.ДЇirstly we ask you to do your best to resolve any issues you may have with the items in store, as many issues with e-cigarette kits arise from user error or requiring a simple change of coil. These will be put through our normal returns system, If a product specifies that the warranty period is longer than 90 Days, you must contact us prior to returning goods to us so we can ensure they follow the correct protocol. This means that in the first 90 days from date of purchase from us, you are free to return any goods that are found to be faulty from manufacturing defects as described below. We operate a strict returns policy which must be adhered to.ДЄll products supplied by BKS Tradeline LTD are subject to a 90-Day returns policy.

If you have any questions or queries then please contact us either by email or call directly.ДЄt BKS, in order to process returns we require the following: -Дue to the increasing amount of non-faulty items being returned & the increasing amount of products being returned which have not been originally supplied by ourselves (Including a percentage of FAKE products).

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This is the most recent update to the Returns Policy here at BKS Tradeline LTD. Please read through the following information throughly.